Return, exchange & refund policy.

A return request must be submitted within 10 calendar days from the date of delivery.

Returns requested after the 10-day period will not be accepted, except where a remedy is required under applicable consumer law.

A product is eligible for return only when every condition below is satisfied:

• The product is unused, unworn, unwashed and unaltered.
• It has only been tried on briefly indoors to check size and fit.
• All original tags, labels, hygiene seals and security tags remain attached.
• It has no stains, marks, odours, makeup, deodorant, perfume, pet hair or other signs of use.
• It is returned with its original packaging, accessories, complimentary items and invoice.
• The return request is made within 10 calendar days of delivery.

Products that have been worn, used, washed, dry-cleaned, ironed, altered, repaired, damaged or treated with any chemical cannot be returned or exchanged.

This restriction does not limit a legal remedy where the product has a manufacturing defect, the wrong product was delivered, the product is materially different from its description, the product is counterfeit or spurious, or a defect became apparent despite following the supplied care instructions.

Normal wear and tear, accidental damage, improper washing, failure to follow care instructions, chemical damage or damage caused after delivery does not qualify as a manufacturing defect.

The following products are not eligible for return unless they are defective, damaged during delivery, incorrect or materially misdescribed:

• Products returned after the 10-day return period.
• Products that have been worn, used, washed, altered or damaged.
• Products with removed tags, labels, hygiene seals or security tags.
• Made-to-order, customised, personalised or altered products.
• Innerwear, lingerie, swimwear, socks and other hygiene-sensitive products.
• Earrings and other products that cannot be returned for hygiene reasons.
• Gift cards and promotional vouchers.
• Products clearly marked Final Sale or Non-Returnable before purchase.
• Complimentary gifts, unless the associated order is returned in full.

If you receive a damaged, defective, incomplete or incorrect product, contact ARVÉ as soon as reasonably possible, preferably within 48 hours of delivery.

Please provide your order number, photographs or video showing the issue, photographs of the product tags and packaging, and a brief description of the problem.

After review, ARVÉ may offer a replacement, exchange, repair or refund as appropriate. A delay in reporting an issue does not remove a statutory consumer right available under applicable law.

All returned products undergo a quality inspection. A pickup or acceptance of a return request does not mean the return has been approved. Approval occurs only after the product is received and inspected.

If a product is found to have been worn, washed, used, altered, damaged by the customer or returned without its original tags, ARVÉ may reject the return, decline the refund or exchange, and send the product back. A reasonable reshipping cost may apply after the customer is informed.

Size or colour exchanges may be offered where inventory is available and the product satisfies the same eligibility conditions as a return.

If the requested replacement is unavailable, ARVÉ may offer a refund, store credit or an alternative product with the customer's consent. Any price difference must be paid before dispatch.

Once a returned product passes inspection, ARVÉ will initiate the refund within 7 business days. The bank or payment provider may require additional time to reflect the amount.

Refunds are issued to the original payment method wherever possible. COD refunds may be processed to a verified bank account or UPI ID supplied by the customer.

The refund is based on the amount actually paid after discounts, coupons, gift cards and promotional adjustments. Delivery, COD and reverse-pickup charges are non-refundable unless the return resulted from an ARVÉ error, defective product or incorrect delivery.

If a partial return causes an order to no longer qualify for a coupon, bundle offer, minimum-spend discount or complimentary gift, the order value may be recalculated.

Any complimentary product associated with the returned item must also be returned unused and with its original packaging and tags.

For an incorrect, defective, damaged or materially misdescribed product, eligible return shipping will be arranged by ARVÉ without charge.

For size, fit or preference-based returns, any applicable reverse-pickup charge will be disclosed before the return is confirmed. Customers must package returned products securely; ARVÉ is not responsible for damage caused by inadequate return packaging.

ARVÉ may investigate and refuse returns involving suspected fraud, repeated misuse, product substitution, excessive return activity, altered evidence or violation of this policy. This does not restrict rights available under applicable consumer law.

Contact us with your order number before sending a product. Products sent without an approved return request may not be accepted.